Customer Service
Contact VEJA
Need help with an order, delivery, return, exchange, product detail, or account question? Send us a message and the VEJA support team will help you find the next step.
Email us
For customer support, please contact us at:
We aim to respond within 24–48 hours.
Support hours
Customer service is available Monday–Friday, 9:00 AM–6:00 PM.
Messages sent outside these hours will be reviewed during the next support window.
What to include
To help us review your request faster, please include the most useful details in your first message.
- Your full name and email address used at checkout.
- Your order number, if your question is about an order.
- A short description of the issue or question.
- Product name, size, color, or style details when relevant.
- Photos if you are contacting us about a product concern.
How we can help
Choose the topic that best matches your request so we can route your message clearly.
- Order support
Questions about order details, order confirmation, payment status, or updating information after purchase.
- Shipping support
Help with delivery updates, shipping questions, package status, or missing delivery information.
- Returns and exchanges
Guidance for return or exchange requests, eligibility questions, and next steps after receiving your order.
- Product questions
Help with sizing, fit, materials, care details, color options, and product availability.
- Account help
Support for account access, account details, saved information, or checkout-related account questions.
- General support
Use this option when your question does not fit one of the topics above.
Contact form
Use the contact form on this page if available, or email us directly at [email protected].
Please send your request through one channel when possible. This helps us keep the conversation organized and reduces duplicate messages.
Your privacy
Information shared with customer service is used to review and respond to your request. Please avoid sending sensitive payment details by email.
Thank you for contacting VEJA. We appreciate your patience and will do our best to support you clearly and efficiently.
