Shipping Policy
Shipping Policy
VEJA offers Free Worldwide Shipping on every order. This policy explains order processing, estimated delivery, tracking updates, customs coverage, and what to do if your package is delayed, damaged, or sent to the wrong address.
Shipping overview
We work to prepare and ship orders as quickly as possible while keeping the delivery process clear and easy to follow.
Orders are processed within 1–3 days after the order is placed.
Estimated delivery time is 2–5 days after shipment.
Tracking information may take 1–3 days to update after shipment.
Shipping destinations
VEJA provides Free Worldwide Shipping to eligible delivery destinations around the world.
If your destination cannot be served due to delivery restrictions, address limitations, or local service interruptions, we will contact you using the email address provided with your order.
Shipping rates
Shipping is free worldwide. No standard shipping fee is charged at checkout for eligible orders.
Free Worldwide Shipping includes the shipping service for your order and any applicable customs duties, import taxes, brokerage fees, or other government charges. If such fees occur, they will be covered by us.
Order processing time
Order processing time is 1–3 days. During this time, your order is reviewed, prepared, and packed for shipment.
Processing time is separate from delivery time. Delivery time begins after your order has shipped.
Estimated delivery time
Estimated delivery time is 2–5 days after shipment. Delivery timing may vary depending on destination, local delivery conditions, weather, holidays, and other factors outside normal processing.
We do not claim or guarantee an exact delivery date. The estimated delivery window is provided to help you understand when your package is expected to arrive.
Tracking information
Once your order ships, tracking details will be sent to the email address used at checkout.
Tracking updates may take 1–3 days after shipment to appear in the tracking system. If your tracking link does not update immediately, please allow the full update window before contacting support.
Wrong or incomplete address
Please review your shipping address carefully before placing your order. VEJA is not able to verify every address before shipment.
If you entered the wrong address, contact us as soon as possible at [email protected]. Include your order number and the correct shipping address.
If the order has already shipped, we may not be able to change the delivery address. We will do our best to help you with the next available option.
Customs, duties, and import taxes
Customs duties, import taxes, brokerage fees, or other government charges are included in our Free Worldwide Shipping service.
If such fees occur during the delivery process, they will be covered by us. Please contact VEJA support if you receive a customs, import tax, brokerage, or government-charge request related to your shipment.
Lost, delayed, or damaged packages
If your package appears to be lost, delayed beyond the estimated delivery window, or arrives damaged, please contact us so we can review the issue.
- For delayed packages, include your order number and tracking number.
- For damaged packages, include photos of the package, product, and shipping label.
- For missing packages, confirm your shipping address and any delivery notes available from the tracking page.
We will review the information and help determine the next step.
Contact us
For shipping questions, tracking help, address issues, or delivery concerns, contact VEJA customer support at [email protected].
Please include your order number, the email address used at checkout, and a clear description of your shipping question so we can assist you more efficiently.
