Return overview

We want your return process to be clear and simple. Please review the key return rules before sending anything back.

30-day return window

VEJA accepts eligible returns within 30 days of delivery. The item must meet the return eligibility requirements below and must be returned according to the instructions provided by our customer service team.

Returns sent without contacting customer service first may not be accepted.

Return eligibility

To qualify for a return, the item must be in a condition that allows it to be reviewed and restocked.

• The item must be unworn, unused, unwashed, and unaltered.
• The item must be returned with its original packaging, tags, labels, accessories, and box when applicable.
• The item must not show signs of wear, odor, stains, damage, or customer-caused marks.
• The return request must be started within 30 days of delivery.
• The return must follow the return instructions provided by VEJA customer service.

Non-returnable items

Some items may not be eligible for return depending on their condition or how they were sold.

• Items that have been worn, used, washed, altered, or damaged after delivery.
• Items missing original packaging, tags, labels, accessories, or box when applicable.
• Items returned without prior customer service approval or return instructions.
• Items marked as final sale or non-returnable at the time of purchase, if applicable.
• Items that cannot be verified as part of the original order.

How to start a return

Customers must contact VEJA customer service before sending any return. Please do not ship your item back until you have received the correct return instructions and return details.

When contacting us, please include:

• Your order number.
• The email address used at checkout.
• The item name, size, and color you want to return.
• The reason for the return.
• Photos if the item arrived damaged, defective, or incorrect.

Return shipping cost

VEJA provides 30 Days Free Returns for eligible returns that follow our return process.

To use the free return service, you must contact customer service first and follow the return instructions provided. Returns sent without approval, without the correct details, or outside the return instructions may not be accepted.

Refund process

Once your returned item is received, it will be inspected to confirm that it meets the return eligibility requirements.

Refund processing time is 3–15 days after the returned item is received and inspected. The refund will be issued to the original payment method when possible.

Your bank, card provider, or payment service may require additional time to post the refund to your account after it has been processed.

Exchanges

If you need a different size, color, or style, please contact VEJA customer service before sending your item back.

Exchange availability may depend on stock at the time your request is reviewed. If an exchange is not available, we may provide return instructions so the eligible item can be returned for a refund.

Damaged, defective, or wrong items

If your item arrives damaged, defective, or different from what you ordered, contact us as soon as possible at [email protected].

Please include your order number and clear photos of the product, packaging, and shipping label so our team can review the issue and provide the next step.

Final sale items

If an item is clearly marked as final sale or non-returnable at the time of purchase, return eligibility may be limited. Please contact VEJA customer service before sending back any final sale item.

Contact us

For return questions, refund updates, exchange requests, or damaged-item support, contact VEJA customer service at [email protected].

Please include your order number and a clear description of your request so we can assist you efficiently.