Information we collect

VEJA collects information that helps us operate the online store, process orders, provide customer support, improve the shopping experience, and communicate with customers.

• Contact information, such as your name, email address, shipping address, and billing address.
• Order information, such as products purchased, size, color, quantity, order number, and order history.
• Payment-related information needed to complete a transaction through PayPal, Stripe, or credit card processing.
• Account information, if you create or use an account on the VEJA website.
• Customer service information, such as messages, return requests, exchange requests, product questions, and support history.
• Website usage information, such as pages viewed, device type, browser type, referring pages, and general interaction data.

How we use information

VEJA uses customer information to provide and improve the services available through our online store.

• To process, confirm, fulfill, and manage orders.
• To arrange shipping, tracking, returns, exchanges, and customer support.
• To communicate with you about your order, account, support request, or store updates.
• To review payment status and help prevent fraudulent or unauthorized transactions.
• To improve website performance, product pages, checkout flow, and customer experience.
• To send marketing emails when you subscribe or otherwise give permission to receive them.
• To comply with store operations, security needs, dispute handling, and applicable recordkeeping requirements.

Order processing

When you place an order with VEJA, we use the information you provide to confirm your purchase, prepare your items, arrange delivery, provide tracking information, process returns or exchanges, and respond to order-related questions.

Please make sure the information you provide at checkout is accurate. Incorrect or incomplete order details may delay order processing, delivery, or customer support.

Payment information

VEJA accepts payment through PayPal, Stripe, and credit card processing. Payment details are handled through secure payment processing services and are used to authorize, verify, and complete your transaction.

VEJA does not ask customers to send full credit card numbers, passwords, or sensitive payment details by email. For your security, please do not include sensitive payment information in customer service messages.

Cookies and analytics

VEJA uses cookies and analytics tracking to support website functionality, understand how visitors use the store, improve page performance, remember preferences, support checkout, and measure general website activity.

• Essential cookies help the website function, including cart and checkout features.
• Preference cookies may remember selected settings or browsing choices.
• Analytics tracking helps us understand website traffic, page performance, and customer interaction patterns.
• Marketing or measurement cookies may help us understand the effectiveness of store communications and campaigns.

You may be able to manage cookies through your browser settings. Disabling certain cookies may affect website functionality, cart behavior, checkout, or saved preferences.

Email marketing

VEJA may send email marketing messages if you subscribe, opt in, or otherwise give permission to receive promotional communications from us.

Marketing emails may include store updates, product information, offers, sale notices, or other VEJA communications. You can unsubscribe from marketing emails by using the unsubscribe link in the email or by contacting us at [email protected].

Transactional emails related to orders, shipping, returns, exchanges, account activity, or customer support may still be sent when necessary to provide service.

Service providers

VEJA may share limited information with service providers that help us operate the store and provide customer services.

• Payment processors, including PayPal, Stripe, and credit card processing services.
• Shipping and fulfillment support services needed to deliver orders.
• Customer service tools used to respond to questions and support requests.
• Website hosting, technical support, security, and analytics services.
• Email services used to send order updates, support messages, and marketing emails when applicable.

These service providers are given access only to the information needed to perform their services for VEJA.

Data security

VEJA uses reasonable administrative, technical, and organizational measures designed to help protect customer information from unauthorized access, misuse, loss, alteration, or disclosure.

No website, online store, payment process, or electronic transmission can be guaranteed to be completely secure. We encourage customers to use strong passwords, protect account access, and avoid sending sensitive payment details by email.

Data retention

VEJA keeps customer information for as long as reasonably needed to process orders, provide customer support, manage returns and exchanges, maintain business records, prevent fraud, resolve disputes, and comply with applicable obligations.

When information is no longer needed, we may delete, anonymize, or securely retain it according to our internal recordkeeping needs.

Customer privacy rights

Depending on where you live, you may have certain rights regarding your personal information. These rights may include the ability to request access, correction, deletion, portability, or limits on certain uses of your information.

To make a privacy-related request, contact VEJA at [email protected]. We may need to verify your identity before completing certain requests.

Children’s privacy

The VEJA online store is intended for general shopping audiences and is not directed to children. We do not knowingly request personal information from children.

If you believe a child has provided personal information to VEJA, please contact us so we can review the request and take appropriate steps.

International users

Customers may access the VEJA website from different locations. By using the online store, placing an order, or contacting customer support, you understand that your information may be processed in locations where VEJA or its service providers operate.

Privacy rules may vary by location. We handle customer information according to this Privacy Policy and the information needed to provide store services.

Policy updates

VEJA may update this Privacy Policy from time to time to reflect changes in our store, services, technology, or privacy practices.

When this policy is updated, the revised version will be posted on this page with a new “Last updated” date. Your continued use of the website after an update means the revised policy applies to your future use of the store.

Contact information

If you have questions about this Privacy Policy, customer information, email marketing, cookies, analytics, payment privacy, or your privacy rights, contact VEJA at [email protected].